Nursery Order GuidelinesBy placing an order with Wild Leaf Gardens, customers acknowledge and agree to our nursery guidelines and terms. Plant material remains the property of Wild Leaf Gardens until payment has been received and processed in full. Orders are subject to seasonal availability and a final plant-health inspection prior to shipment. We reserve the right to adjust or decline orders when necessary to protect plant quality and ensure responsible fulfillment.
Once an order is submitted, our nursery team begins selecting and preparing plants from our live inventory. Please carefully review your selected genetics and quantities before placing your order, as changes may not be possible once preparation has begun.
Shipping & Plant ProtectionTo help ensure living plants arrive in optimal condition, we schedule shipments early in the week to minimize weekend transit delays. Plants are carefully prepared and packaged in breathable, protective cartons designed to help safeguard foliage and root systems during transit. We also monitor weather conditions and may temporarily delay shipment when extreme temperatures could compromise plant health.To ensure your living greenery arrives in optimal health, we exclusively ship early in the week to avoid weekend transit delays. Our custom-designed breathable cartons are engineered to protect foliage and secure root systems. We closely monitor extreme weather conditions and reserve the right to hold shipments until safe temperatures resume.
Order CancellationsCancellation requests must be submitted within 12 hours of placing an order. After this period, a 15% restocking fee may apply to cover the handling, preparation, and repotting of live nursery stock back into controlled growing conditions.
Returns & Plant HealthBecause live plants are perishable and sensitive to environmental conditions, we do not accept physical returns of live plant material. This policy helps protect our nursery. If your order arrives in less-than-optimal condition, please contact us promptly with clear documentation so our team can review the situation and determine the appropriate resolution.
Refunds & ClaimsRefunds are issued to the original payment method used for the order. For plants that arrive damaged or in poor condition, customers should provide clear photo documentation within 48 hours of confirmed carrier delivery. Valid claims will be reviewed promptly and may be resolved through nursery credit, a replacement plant, or a monetary refund, as appropriate.
Plant Health GuaranteeWe guarantee that all plants are carefully selected, healthy, biologically sound, and accurately labeled at the time of shipment. Our 30-day survival warranty covers qualifying specimens that experience severe decline despite proper care and commitment to our recommended care guidelines.Warranty coverage does not apply to damage or decline resulting from frost, improper watering, unsuitable environmental conditions, neglect, or failure to properly unpack and acclimate plants upon delivery.
Customer Feedback & ComplaintsWe are committed to maintaining high standards of service and customer care. If your experience does not meet your expectations, we encourage you to contact us directly. All complaints and concerns are carefully documented and reviewed by our team so we can address issues promptly, improve our service, and maintain a consistently high standard of customer satisfaction.
For urgent plant health questions or to file an official claim, please contact our nursery care desk during business hours (Monday – Friday, 8:00 AM – 5:00 PM EST). We aim to respond with horticultural advice or claims resolution within one business day.
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